Terms of Service

Last updated: [DATE]. Starter template: review and complete the bracketed details before publishing. Not legal advice. WHO YOU ARE BUYING FROM Concrete Loom is a trading name of [LEGAL BUSINESS NAME], [REGISTERED ADDRESS, Malta], VAT No. [VAT NUMBER], company registration [REG NUMBER]. Contact: support@concreteloom.com. ORDERS AND CONTRACT Placing an order is an offer to buy. The contract is formed when we send you an order confirmation email. We may refuse or cancel an order (for example a pricing error, lack of stock, or suspected fraud) and will refund any payment already taken. PRICES AND PAYMENT Prices are shown including VAT where applicable. Shipping is shown before you pay. Payments are processed securely by Stripe; we don't store card details. DELIVERY See our Shipping page for times and costs. Risk in the goods passes to you on delivery. YOUR RIGHT TO CANCEL EU consumers have a 14-day right of withdrawal — see our Returns page for how to use it. LEGAL GUARANTEE Goods will match their description and be of satisfactory quality. EU consumers have a minimum 2-year legal guarantee for faulty or non-conforming goods, in addition to the withdrawal right. OUR LIABILITY We do not exclude liability that cannot be excluded by law. Otherwise our liability is limited to the value of your order, and we are not liable for delays caused by events outside our reasonable control. GOVERNING LAW AND DISPUTES These terms are governed by the laws of Malta. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. CHANGES We may update these terms; the version that applies is the one published when you place your order.